Centre Spotlight: MRC Malaysia Training Academy

Across the IMI's international network of Approved Centres, organisations are helping automotive professionals develop the knowledge and competencies needed to keep pace with rapid technological change. 

One such example can be found in Malaysia, where MRC Malaysia Training Academy, an IMI Approved Centre, has developed a structured approach to supporting technical competency across the motor insurance and automotive repair sectors.

With increasing vehicle complexity, from advanced driver assistance systems (ADAS) and electrified powertrains to new body construction methods, the Academy's work reflects the industry's growing need for continuous professional development and demonstrates the valuable role IMI Approved Centres play in raising standards globally.

A Focus on Estimating and Repair Methodology

Accurate estimating remains central to fair and consistent motor claims processes. As materials, components and repair techniques become more sophisticated, understanding correct labour times and repair methods is increasingly important.

MRC Malaysia Training Academy delivers estimating and repair methodology programmes aimed at improving consistency in damage assessment and strengthening understanding of modern repair standards. Participants include claims personnel, loss adjusters and repair professionals, supporting alignment across the broader claims ecosystem.

By focusing on practical application and current vehicle data, the Academy helps ensure that estimating practices remain relevant in a rapidly changing environment.

"It was great to visit MRC whilst we were in Malaysia recently. We were given a guided tour of their facilities by Ng and the team. It is easy to see why MRC have the reputation for facilitating first class training that includes IMI qualifications in ADAS and Electric/Hybrid Vehicle Technology as well as supporting the accident damage sector with bespoke IMI accredited courses to meet their needs."

Pete Jackson, International Business Development & Accounts Manager

Preparing for Electrification

The growth of electric and hybrid vehicles has introduced new technical and safety considerations for the industry. High-voltage systems, battery technologies and evolving vehicle architecture require updated knowledge across both repair and assessment roles.

MRC Academy has incorporated electric and hybrid vehicle awareness into its training activities, supporting professionals in understanding:

• High-voltage safety principles
• The structure and components of electrified vehicles
• Risk considerations linked to battery systems
• The wider implications of electrification on repair processes

These initiatives form part of a broader effort to build industry readiness as electrified vehicles become more prevalent in Malaysia’s fleet.

Body and Paint Competency

While new technologies continue to emerge, core body repair and refinishing skills remain fundamental. Modern body construction techniques and evolving paint processes require ongoing upskilling to maintain quality and safety standards.

MRC Malaysia Training Academy incorporates body and paint technical training within its wider programme portfolio, ensuring that learning addresses both structural repair practices and emerging technologies.

Beyond Training: Supporting Industry Infrastructure

Beyond its Academy activities, MRC Malaysia plays a broader role within the country’s motor insurance ecosystem.

Established in 1998 with the support of the General Insurance Association of Malaysia (PIAM) and endorsed by Bank Negara Malaysia, MRC Malaysia manages a centralised labour times and parts price database used by insurers, loss adjusters and approved repairers. This system provides standardised repair times and parts pricing references, supporting greater consistency and transparency in motor claims estimation.

In addition to labour times and parts price data, MRC Malaysia maintains a comprehensive automotive database covering a wide range of vehicle models and derivatives. The organisation also compiles statistical data and industry insights, contributing to informed decision-making across insurers, repairers and other stakeholders.

Through collaboration with vehicle manufacturers and industry partners, MRC continues to update and refine this centralised data infrastructure, ensuring alignment with evolving vehicle specifications and repair methodologies.

Through its combined focus on estimating methodology, electrification, ADAS awareness and body repair competency, supported by a robust centralised database and industry data framework, MRC Malaysia Training Academy continues to contribute to strengthening professional capability within Malaysia’s automotive and insurance industries.

Find out more about becoming an IMI Approved Centre here.